Call Centre Account Manager Job

£23000 - £25000 OTE upto 75K Full Time
Call Centre Account Manager
  • Sales
  • Hydro Cleansing
  • HCL House, Beddington Farm Road, Croydon, CR0 4XB

Are you ready to dive into an exciting and dynamic career opportunity? Join us at Hydro Cleansing as a Call Centre Account Manager, where you can make an impact while earning up to £75,000 per year (OTE) with commissions! You can earn commission from Day 1.

Company Overview:

Hydro Cleansing Ltd is a leading environmental waste company known for its 24-hour emergency services, including pump station services, drilling mud removal, waste removal, and various other environmental activities. Our commitment to excellence and dedication to environmental sustainability drive us as we expand our services across the country and into Northern Europe. We're on the lookout for dynamic individuals to join our team as Call Centre Staff.

Job Description:

As a Call Centre Staff member at Hydro Cleansing, your role will be pivotal in promoting our environmental waste services to prospective clients. You'll have access to up-to-date data, warm leads, and cold call lists to engage potential customers. Your primary responsibilities will include:


  • Conduct outbound calls to generate interest, leads, and new clients.
  • Build, nurture, and revisit a portfolio of existing and new clients, providing assistance and additional support as needed.
  • Provide information and raise awareness about Hydro Cleansing’s services to prospective clients.
  • Handle inquiries, resolve issues, and address client concerns, ensuring excellent customer service and satisfaction.
  • Engage effectively with customers, maintaining a positive experience and swiftly resolving any issues.
  • Skilfully upsell products or services tailored to customers' needs and preferences with confidence and enthusiasm.
  • Collaborate with the sales team to meet and exceed sales targets.
  • Accurately update customer data and account information within the bespoke CRM system.
  • Adhere to call centre scripts and procedures, ensuring consistency and top-quality service.
  • Maintain a consistently high level of phone etiquette and professionalism.
  • Analyse customer needs to provide well-suited solutions and recommendations.
  • Handle escalated calls or challenging customers with unwavering professionalism and patience.


  • Proven Telesales Experience: Demonstrated success in outbound sales with a history of meeting or exceeding targets. Previous call centre experience is mandatory.
  • Excellent Communication Skills: Fluent in English with strong written and verbal communication abilities. Bilingual candidates are highly encouraged to apply.
  • Exceptional Interpersonal Skills: Ability to build and maintain strong customer relationships and provide exceptional customer service.
  • Strong Sales and Negotiation Abilities: Skilled in closing deals and handling negotiations with confidence and professionalism.
  • Analytical Skills: Capable of understanding and analysing customer needs to provide effective solutions and recommendations.
  • Data Entry Proficiency: High accuracy and attention to detail in managing customer information within a CRM system.
  • Sense of Urgency: Ability to work efficiently and respond quickly to customer needs, akin to an emergency service.
  • Adaptability in Fast-Paced Environments: Thrives in a dynamic, responsive setting, maintaining composure and effectiveness under pressure.
  • Self-Motivated and Results-Oriented: Driven by achieving targets and delivering excellent performance.

Please note that this job description provides a general overview and may be subject to changes.

Working Hours:

  • Office hours: 8:00 AM to 17:00 PM, Monday to Friday.
  • Option to work from 7:00 AM to 7:00 PM while canvassing clients.
  • Please note that remote work is not available.

Commission Structure:

At Hydro Cleansing, we believe in rewarding dedication and hard work. Our uncapped commission structure means there's no limit to your earning potential. You can start earning from day 1. The more you earn in commission, the more the company prospers, creating a win-win scenario. Potential to earn upto £75K (on-target earnings).


If you're a motivated and ambitious individual looking to join a dynamic team and embark on a rewarding career with limitless earning potential, we invite you to apply. Join us at Hydro-Cleansing, where your dedication and hard work will be acknowledged and rewarded.

To apply, please send your resume and a cover letter to We eagerly await your arrival to our team!