Job Description:
As an Account Manager at Hydro Cleansing Ltd, you will play a critical role in promoting our fleet management solutions to prospective clients. With access to up-to-date data, warm leads, and cold call lists, you will engage with potential customers, manage an existing client portfolio, and drive sales growth.
Key Responsibilities:
• Conduct 250 outbound calls/day to generate interest, leads, and secure new clients for HCL Fleet Services.
• Build, nurture, and manage a £5 million/year portfolio of existing and new clients, providing exceptional account management and ongoing support.
• Promote HCL Fleet Services by providing detailed information and raising awareness about our comprehensive fleet solutions to prospective clients.
• Handle client inquiries, resolve issues, and ensure high levels of customer satisfaction by delivering timely and effective solutions.
• Skilfully upsell services tailored to customer needs with confidence and enthusiasm.
• Accurately update customer data and manage account information within our CRM system.
• Adhere to call centre scripts and procedures, ensuring consistency and maintaining top-quality service.
• Analyse customer needs and provide well-suited solutions, improving overall customer satisfaction and loyalty.
• Handle escalated calls or challenging customers with professionalism and patience.
Requirements:
• Proven Telesales Experience: Demonstrated success in outbound sales, with a history of meeting or exceeding targets. Previous call centre experience is mandatory.
• Account Management Experience: Proven track record in building and managing high-value client portfolios.
• Excellent Communication Skills: Fluent in English, with strong written and verbal communication abilities. Bilingual candidates are highly encouraged to apply.
• Exceptional Interpersonal Skills: Ability to build and maintain strong customer relationships, providing top-notch customer service.
• Strong Sales and Negotiation Skills: Confident and professional in closing deals and handling negotiations.
• Analytical Skills: Ability to understand customer needs and provide effective recommendations and solutions.
• Data Entry Proficiency: High level of accuracy and attention to detail in updating CRM systems.
• Sense of Urgency: Ability to respond quickly and efficiently to customer needs in a fast-paced environment.
• Self-Motivated and Results-Oriented: Driven to achieve targets and deliver outstanding performance.
Working Hours:
• Office hours: 8:00 AM to 5:00 PM, Monday to Friday.
• Option to work from 7:00 AM to 7:00 PM while canvassing clients.
• Please note that remote work is not available for this role.