Senior Workshop Manager Job

The Company

HCL Fleet Services a commercial HGV workshop based in Croydon, with a brand new workshop, state of the art equipment and the only publicly available HGV brake Tester in the area.  HCL Fleet Services is a new company that has vast experience maintaining the immaculate fleet of Hydro Cleansing, including the work famous Terminator, Megatron and other vehicles such as road sweepers, vans, lorries and bespoke plant. 

Role Title

Senior Workshop Manager

Reporting To

Managing Director

Role Description

Are you a great team leader with exceptional interpersonal skills? Are you ready to take things to the next level?

HCL Fleet Services are currently recruiting for a Senior Workshop Manager. This is a unique opportunity to work with HCL Group at a very exciting time in the brands history.

About you

This role would ideally suit someone already working as a Workshop Manager or Workshop Controller; however, an experienced senior Service Advisor would be considered.

The successful candidate will have to:

• Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• Ensure efficient use of materials, equipment and labour resources.
• Build strong relationships with stakeholders and have a strong understanding of working processes.
• Understands how to use IT / technology to drive performance
• Actively coach and support the service team to develop individual competencies.
• Ensure Health and Safety procedures are observed and always maintained.
• Ensure efficient progression of work through the workshop.
• To identify key processes and work on improving workshop flow and streamlining the customer journey.
• Must have commercial acumen and a good understanding of the financials of the workshop. 

Increase productivity by removing waste, alongside tracking KPI's and team management.