Location: Croydon, UK
Are you a motivated and experienced Workshop Supervisor seeking a new challenge? Look no further than HCL Fleet Services, a leading commercial HGV workshop located in Croydon, equipped with state-of-the-art equipment and the only publicly available HGV brake tester in the area. We are a dynamic and innovative company with vast experience maintaining a fleet of vehicles, including Hydro Cleansing's world-famous Terminator, Megatron, road sweepers, vans, lorries, and bespoke plant.
As Workshop Supervisor, you will report directly to the Senior Workshop Manager and be responsible for ensuring the smooth and efficient operation of the workshop, including overseeing the team of mechanics and technicians. The ideal candidate should have previous experience working in a workshop management role and possess strong leadership and interpersonal skills.
Key Responsibilities:
Ensure that all service and repair work is completed to the highest quality standards to ensure customer satisfaction
Efficiently manage the use of equipment, materials, and labour resources
Develop strong relationships with stakeholders and have a strong understanding of the workshop's working processes
Possess a strong knowledge of IT and technology to drive workshop performance
Coach and support the workshop team to develop individual competencies and skills
Ensure compliance with all Health and Safety procedures
Maintain efficient progress of work through the workshop
Identify key processes and work on improving workshop flow to streamline the customer journey
Possess commercial acumen and a good understanding of the workshop's financials
Increase productivity by removing waste and tracking KPIs while effectively managing the team
Requirements:
Previous experience in a workshop management role
Excellent leadership and interpersonal skills
Strong knowledge of IT and technology
Good financial acumen
Ability to manage a team of mechanics and technicians
Strong organizational and problem-solving skills
Passionate about delivering high-quality service to customers
Ability to work under pressure and meet deadlines
Relevant qualifications in engineering or a related field
At HCL Fleet Services, we offer a dynamic and exciting work environment, excellent opportunities for career progression, and a competitive salary package. If you are a dedicated and experienced Workshop Supervisor, we would love to hear from you. Join our team today and be part of a leading commercial HGV workshop committed to delivering high-quality service to our customers.